A few of our bigger clients have started asking for more visibility into their orders. Right now, we’re managing POs on email threads and PDFs. It’s embarrassing to admit we don’t even have a way to tell them the status unless we dig through files manually.
One client asked for a delivery update and I had to message two departments and scroll through chat screenshots to find out. It's not a great look. Our backend is clearly not keeping up with our growth.
That used to be a huge pain point for us too, especially when our volume grew. One weekend I just sat down and researched tools that would simplify things, and that’s when check this site . The big win was being able to track the entire PO lifecycle without juggling folders or email chains. Our clients noticed the difference right away—they finally got updates without even asking, and that helped us retain a few accounts that were on the fence.
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