· Drive the sales of products and services by achieving or exceeding sales targets.
· 帶領全店達成或超過每月銷售目標
· Previous telecommunication experience is definitely a plus point.
· 曾有過電訊經驗者為優
· Excellent verbal communication and management skills
· 流利的口語表達以及管理能力
· Good command of Cantonese, Mandarin, and English
· 流利英語及普通話, 會廣東話者為優
Sales Representative
· Strong interpersonal, communication and listening skills
· 流利的溝通表達能力
· Positive Professional Attitude and self-motivated
· 正向及專業的態度並能自我激勵
· Good command of Cantonese, Mandarin, and English
· 英文.普通話.廣東話流利
Customer Support Specialist
Core Competencies:
· Customer focus
· Communication
· Familiarity with product lines
· Problem solving
· Result focus
· Accountability and Dependability
· Team Work
Job Duties:
· Provide high level customer services for complaints referred from local office/stores/Call Centre
· Track, manage and respond to T3 and other support request
· Investigate and trouble shoot customer service issues
· Ensure efficiency and customer satisfaction for onsite and local support
· Perform customer satisfaction tracking on customer support request and compliant
· Perform analysis to determine commonly occurring problems and recommend solutions
· File local complaints, visit back and survey log sheets, reports and learning
· Quality control and checking for local sales channel
· Regular customers visit back/survey requested by marketing, project team or store
· Recommend improvement actions, change of policies/procedures from customer complaints in order to escalate our customer experience
· Closely communicate with customer services team at Call Centre and local channel team to exchange customer service issues
· Manage and handle daily operation for internet project in terms of order follow up, ticket handling, installation, customer enquiries, quality control, reporting and reconciliation.
· Manager 2 subordinate staff to perform daily customer support duties
General Skills and Knowledge
3-5 customer service experience
Strong customer service, organizational and communication skills
· Attention to details, proven analytical and problem-solving abilities
· Ability to effectively prioritize and execute tasks in a fast-pace, high-pressure environment
· Ownership of issues through resolution
· Ability to present ideas and solutions in user-friendly language
· Excellent oral and written communication skills. Must be fluent in English, Cantonese and Mandarin.
Logistic Assistant
Job Duties:
Process logistics requests from manager and ensure all necessary follow-up action is completed
Liaise with customer to schedule, coordinate and ensure receipt of goods
Trouble Tickets handling
Product batch exchange
Dealer and Store order
Pick up stores returned devices and recycle
Purolator returned devices recycle and record return reason
Shipping supplies order and skid shipping scheduling
Accessories’ sorting, clean up and testing
General Skills and Knowledge
Holds a minimum of a college diploma or an undergraduate degree
Related experience preferred
Computer literate (MS Office and MS Outlook).
Knowledge of Telecommunication Industry
Good command of Mandarin, English and Cantonese
Positive Professional Attitude, self-motivated, and careful
G class drive license
Customer Support Assistant
Duties and Responsibilities
Acting as a single point of contact between internal departments and service provider, handling inquiries from all sales channel and disseminate most updated information to them about any changes from service provider
Acting as a single point of contact for the customer by providing ongoing account support, handling service inquiries, technical issues, billing issues and change management for assigned accounts.
Assign modem to each account and make records of shipping and inventory.
Track individual deliverables as well as provide feedbacks and quality control on projects.
Prepare monthly reconciliation report based on internal data and service provider’s data.
Prepare reports and acess the result achieved based on project benefits.
Skills and Qualifications
Must fluent in English, Mandarins, and Cantonese
More than one year related experience
Positive attitude – important for difficult times incurred along the way throughout the process
Professional skills and knowledge in technical
Strong communication and verbal reasoning skills
Marketing Manager – Loyalty and Retention
Duties and Responsibilities
Formulate and implement marketing strategies to manage customer life cycle, revenue generation, contract renewal and retention.
Develop marketing programs to engage and retain existing customers.
Work closely with analytics team to ensure customer segmentation, response forecast and campaign measurement criteria.
Maximize the business opportunities in our customer database via various cross-sell and upsell programs.
Conduct market research and customer behaviors on products and provide recommendations; be an expert of customer insights and needs in the team.
Work with various supporting team and sale channels to plan and implement the launching of new initiatives.
Ensure flawless program execution and manage time, budget and process.
Skills and Qualifications:
A degree in Business, Marketing or related disciplines
5 years marketing or product management experience
A team player who is able to build strong relationships with all levels of the organization and deliver quality campaigns within given timelines and budget
Business-driven, independent, resourceful and have a keen eye for detail
Excellent interpersonal, verbal and written communication skills
Project management and analytical skills are mandatory
Proficient in written and spoken English, Mandarin and Cantonese
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